As a valued customer of Collective, we would like to ensure that your experience with us is a satisfying one. Please feel free to speak with one of our team members if you have any further questions.

Images

All product images shown are in good faith, some colour variations may occur from actual product to the images featured on any printed material. We always endeavour to capture colours as true to their actual colour as possible. For custom products with specific colours, fabrics or poses images may not be shown as actual product.

Ordering

Once an order has been accepted, no cancellation of that order is valid unless you receive our written communication endorsing the cancelled order. Your deposit is NOT REFUNDABLE, and a store credit will remain available only if the goods ordered specifically for you have not been manufactured.

Payments

All products will remain the property of Collective (Aust) Pty Ltd until payment is received in full.  Our standard payment terms are 50% deposit and balance prior to delivery. Deposit is non-refundable. Balance is due within 7 days from notification that the order has landed in our warehouse. Collective will store goods free of charge for 3 months from the time the balance invoice is paid. However, storage fees will be charged weekly and will require full payment prior to final delivery once the three-month period has passed.

We accept Master Card, Visa Card and Amex as well as direct bank transfer.

Lead Times

Lead Times are estimates only and we cannot accept any liability for failure to deliver the products within the specified time resulting from shipment/delivery delays for our suppliers. Delivery times will be arranged and discussed with you in advance. Failure to provide all relevant information may delay lead times. Whilst we make every effort to achieve nominated delivery dates, delays do not constitute a breach of contract and Collective is in no way liable for any resulting damages.

Delivery

Delivery, assembly and rubbish removal is available at an extra charge. This will be quoted at the time of ordering. Delivery times will be arranged with you once goods are ready for dispatch. A delivery charge will be applicable. The balance of the order must be paid in full prior to delivery.

Inspection of your Products

You are required to inspect your products when you accept delivery of them. You will be required to take photos of any damage on the delivery documentation which is presented to you by the carrier. In all cases, you will be required to notify us immediately in writing of any damage or shortages. We will not be liable for any damage to any product unless we are notified within the time period specified above.

Refund / Exchange

If for any reason you are not completely satisfied with your purchase we will offer you a 14 day exchange (from receipt of invoice date) on another product at the equivalent value -except where the product is custom or a special order at which point there is no exchange or refund offered. Refund / Exchange is only applicable to standard stock lines. The exchange policy does not apply to goods which have been used or damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original packaging and condition. Freight charges may apply to any changed items. This will be at the discretion of Collective and will be reviewed on an individual basis. No exchange or refund on sale items.

Warranty

We guarantee that all products sold are free from manufacturing faults and defects for a period of two years from the date of original delivery. In the event that a product is proven to be defective, you are entitled to the restoration of the goods through repair or replacement, whichever is decided as being the most efficient and effective remedy.

Your Details

Your address and contact details may be used by Collective to provide marketing information to you about our products and events. Please refer to our privacy statement for more information or email hello@collective-au.com